James’s Story

Blog_Post_James-215x215For 38 years, James worked in the funeral home business. He was there for people in their hour of need, consoling their sorrows.

But when James lost his job in 2011, it appeared that no one would be there for him. He applied for jobs at numerous funeral homes without success.

“Due to my age, it seemed like no one had an opening,” he said. “So, for five months I was at home, not knowing what I would do.”

A friend told James’ wife about Goodwill Career Solutions, and she suggested he give it a shot.

At the Rivergate center, he was introduced to computers. He also received training in retail and help updating his resume. Then, he went home to wait.

“I waited about four weeks, and then one day at 1:10 p.m. my phone rang,” James recalled. His Goodwill career counselor asked James if he was ready to go to work.

“I told her I sure was,” he said.

James started as a clothes tagger in one of Goodwill’s downtown Nashville warehouses. Supervisors quickly recognized his potential, and now James is an assistant supervisor, responsible for a team that places more than 12,000 garments on hangers each day.

James said his co-workers are like family.

“Now, I’m working with people that are happy,” he said. “It’s like a big family.”

Watch James’s Story:

A Christmas Gift

It was a Christmas gift, a joyful surprise, a random act of kindness. When representatives of a Mt. Juliet church walked unannounced into that town’s Goodwill store on Friday, they chose an employee with a big smile and a sweet personality and handed her $100 in cash. She gratefully accepted.

No one — not the employee, not the church members nor the store’s unsuspecting management, had anything but the best intentions in that moment. But there was a problem.

The employee had signed an honesty policy saying she would not accept gifts of cash or donated goods while on the clock. It is a policy that all Goodwill of Middle Tennessee’s employees for many years have agreed to follow, and there’s a great reason for it.

Goodwill is a not-for-profit that provides employment and training opportunities to thousands of Tennesseans, including those who have disabilities and others having trouble finding and keeping jobs, through the sale of donated goods. In essence, it is a charity made possible – day in and day out – through random, generous gifts from the community.

It is of the utmost importance to Goodwill that we remain good stewards of the donations we receive and that we maintain the trust of our donors and shoppers. Our unique business model demands that our employees follow a strict code of ethics, particularly with regard to the acceptance and stewardship of donations. A single inappropriate act by any one of our thousands of employees could betray that trust and have harmful consequences for the rest, not to mention endangering the much-needed services we provide the community.

But what occurred in our Mt. Juliet store Friday was not the sort of scenario this policy was intended to prevent. Had Goodwill’s management team known in advance about about the gift, they could have suggested that church members give it to the employee after hours. They would have been excited for her and might have even helped plan the surprise, knowing how much it would mean to her.

Instead, supervisors were caught off-guard and reminded the employee of the policy, and gave her the choice of returning the gift to the church or donating it to Goodwill. The situation could have been handled much better. The employee chose to keep the gift and walk away from her job.

A few hours later, the church’s pastor wrote a description of what had happened on social media, and it went viral.

On Saturday morning, Goodwill reached out to the employee and offered to allow her to keep the gift and return to work. The employee has told us she will consider the offer.

Goodwill’s President and CEO Matthew Bourlakas called the church’s pastor. He explained the importance of the policy in maintaining trust with the community and expressed regret about its strict interpretation in this instance. He told the pastor that every effort had been made to set the matter right with the employee. The pastor indicated that he understood the policy and that it was not his intent to hurt the charity’s reputation.

But the pastor’s social media post, and hundreds of comments voicing negative responses to the incident, remain online.

And so we wanted to tell you our story, how deeply we wish we had known about the church’s gift in advance and had responded differently. It was a gift of kindness, after all, and Goodwill employees — from donation attendants to truck drivers to the CEO — understand the power of that gift. We see it reflected every day in the faces of our co-workers.

We see it in the former prisoners who find jobs with Goodwill when no one else will hire them. We see it in recovering drug addicts who regain their self-respect through the power of work. We see it in those who are blind or deaf or wheelchair-bound or who have learning disabilities, all of whom lead normal lives of quiet dignity with the help of Goodwill.

And we see it in our neighbors across middle and west Tennessee — 26,000 of whom got assistance at Goodwill’s Career Solutions Centers this year and 8,600 of whom landed jobs.

All of this starts with the generosity of our donors and shoppers and is maintained through their trust in Goodwill. We will take this opportunity to review our policies and procedures. We thank our donors for their continuing support of Goodwill’s mission.

We wish you all a Happy Holidays.

For more detailed information regarding Goodwill’s financial well-being please refer to our 2013 990 Form for our latest financial summary.

Better Late Than Never! Goodwill Needs End-Of-Year Donations.

End of year donations_Twitter

They are six days that make a difference in thousands of lives. Each year from Dec. 26-31, the number of donations at Goodwill Donation Express Centers skyrockets. In 2013, donations of clothing and household goods during that period rose by 80 percent compared to other days of the year.

Donations fund Goodwill’s mission of providing employment and training opportunities for people with disabilities and others who have trouble finding and keeping jobs. The end-of-year donation rush is prompted in part by people cleaning out their closets, attics and garages to make room for holiday gifts. But many donors also are seeking last-minute tax deductions.

Here are a few things to keep in mind when donating to Goodwill:

  • Donors wishing to claim a tax deduction should request a receipt from the attendant when dropping off their donations. The IRS allows a deduction for each item, but it is up to the donor to estimate each item’s value.
  • Prepare an inventory of your items before going to Goodwill.
  • Please remove hangers from clothing.
  • If you have a single donation worth more than $500, you will need to complete IRS Form 8283. You will also need a qualified written appraisal.
  • Finally, a good rule to follow in deciding what to donate is the One-Year-Rule. If you have not worn it, used it or played with it in one year, it probably time to donate it.

There are about 80 Donations Express Centers located throughout the 48-county territory, and most are open seven days a week. Locations and hours can be found online at  www.giveit2goodwill.org, under the “Donate” tab.

Your donation at the end of 2014 will mean a happier new year for someone in need of a job.



Goodwill Ranks High on List of Most Inspiring Companies

Goodwill ranked No. 11 this year in an annual survey of America’s most inspiring companies – surging past ubiquitous and revered brand names such as Disney, Apple and Starbucks, according to Forbes magazine.

The survey was conducted by Atlanta consulting firm Performance Inspired using 3,300 online questionnaires gathered from July to November. Goodwill was the only nonprofit to appear on a top 20 list of companies generated by the study, called America’s Most Inspiring Companies.

Goodwill ranked 19th on the survey in 2013. This year Goodwill ranked behind only Tesla, Trader Joes, Target, Toms Shoes, Costco, Ford, Chik-Fil-A, Google, Microsoft and Amazon.

Goodwill Industries of Middle Tennessee, Inc. is one of 165 independent community-based Goodwill organizations in the United States and Canada. Its president and CEO, Matthew Bourlakas, welcomed the Dec. 8 online announcement of the survey’s results by Forbes.

“We have so much to be proud of, and this recognition honors the hard work and dedication of all of our employees and the support from the community,” he said.

Read the entire Forbes report here: http://www.forbes.com/sites/susanadams/2014/12/08/americas-20-most-inspiring-companies/


Mitten Smitten: Goodwill Sweaters Warm Woman’s Heart And Hobby


For Laurie Gagliano, Goodwill’s stock of gently used sweaters is a godsend. Or part of a godsend, anyway.

After years as a schoolteacher, the pastor’s wife and mother of seven found herself in a new role: as stay-at-home day care provider to her grandchildren.

“I really prayed and asked God if he would give me something while I was at home, because I didn’t want to go out of my gourd while just watching kids,” she recalls.

One day she found the answer to her prayer lying on the ironing board in her sister’s home — a beautiful pair of handmade mittens. She grilled her sister about how the mittens were made and learned that the exterior parts were cut from wool sweaters and then stitched together on a sewing machine. A fleece lining prepared in the same fashion made them toasty warm.

“I fell in love with the mittens and the wool sweaters immediately, and the love is still there,” Gagliano says.

Finding the materials for her new passion proved easier and cheaper than she could have hoped. A veteran bargain-shopper, Gagliano was familiar with the Goodwill store near her home in Springfield, Tenn. When she learned that a large selection of sweaters was offered among the inventory Goodwill marks down to 99 cents on Wednesdays and Sundays, her new routine was born.

“The minute the door opened I would be there, trying to snatch up all the wool sweaters I could find,” she explains.

Gagliano’s hobby snowballed from there. She scoured Goodwill stores for her preferred types of sweaters — those made from lambs’ wool, cashmere, angora or Merino wool and sporting colorful printed patterns.

She gave her mittens to relatives, and her sister convinced the owner of a resale shop in Wisconsin to try selling them. That store sold 130 pairs last year, and now the mittens are available in two more stores as well.

With practice, Gagliano has become efficient at her craft and can now produce a pair of adult women’s mittens in 20 minutes. Ornate children’s mittens, in animal shapes like owls and foxes, take an hour. In total, she makes about 450 pairs per year.

Proceeds from the sale of her mittens allow her family to enjoy some extras, such as holding a large Christmas party for widows who attend her church. She also recently donated about 40 pairs of her mittens, and 15 hats she bought at Goodwill, for missionaries to distribute to needy villagers in a remote part of Alaska.

“It was really exciting to be able to send the mittens to somewhere they really needed them,” she says.

The mittens have also brought her a bit of notoriety. In May, Gagliano was chosen for a “Cheapest of the Cheap” award by Mary Hance, better known as Ms. Cheap, a columnist who writes about saving money for The Tennessean newspaper in Nashville.

“I was absolutely stunned, shocked when she called me,” Gagliano says.

Hance said she was “blown away” when she first saw Gagliano’s mittens.

“They were just so professional-looking. They’re so warm, they’re so soft — I mean, everybody I showed them to wanted a pair,” Hance said.

She said Gagliano is among a growing number of customers who scour Goodwill stores for gently used items that can be transformed into something entirely new.

“I do think that there’s a trend for people to come and repurpose things,” she said, “and I think Goodwill is such a great source for people because you have so much of everything that people can be creative with.”

Three years after she began making them, Gagliano’s mitten mania shows no signs of subsiding.

“Even when we go on vacation or travel up north, she is still looking for a Goodwill,” her husband, Frank Gagliano, says, recalling a time they followed a path cleared by snowplows to a store in Indiana.

Laurie Gagliano says its a compulsion that sometimes even drives her to  purchase a Goodwill sweater at the full price of $5.99.

“Ms. Cheap would not appreciate that, I’m sure,” she says but adds, “The sweaters inspire me. I find a sweater I love, and I can’t wait to turn it into a mitten.”

Floyd’s Story

Blog_Post_Floyd-215x215Floyd had been living the street life for more than 10 years. “I had a drug and alcohol problem, and I kept going to jail,” he said.

In 2008, Floyd reached an all-time low and decided it was time to turn his life around. At the time, he had been unemployed for two years. “It got real tough, and I made up my mind that I didn’t want to live like this anymore.”

So, he left Jackson, Tennessee, and headed to Music City for a fresh start. Floyd had been on the job hunt in Nashville for three months when someone told him about Goodwill. The very next day he stopped by the Career Solutions center on 8th Avenue. “I told my career counselor I was tired of running the streets, and I really needed a job.”

One week later, Goodwill offered Floyd a job as a dock associate. After six months unloading trucks in one of Goodwill’s downtown Nashville warehouses, Floyd’s supervisor promoted him to a lead position. Then in 2012, he joined Goodwill’s community relations department as a truck helper. Floyd now spends his days picking up donations for Goodwill and interacting with our donors, which he thoroughly enjoys. “I like meeting people, and I really like my job.”

This month, Floyd celebrates his fifth anniversary with Goodwill, and he’s pretty happy with the way things have turned out. “Working for Goodwill makes me feel good inside,” he said. “I’m at peace now.”

Watch Floyd’s Story:

Linda’s Story

Blog_Post_Linda-215x215 (1)The company Linda had previously worked for went under in 2008. Despite 23 years in customer service, she couldn’t find another job. “It wasn’t a good time to be looking for work,” she said. “No one was hiring.”

When Linda visited the Goodwill Career Solutions center in Rivergate, she had been out of work for three years. “At that time, we were about two months from losing our home,” she said. “I told them I needed a job and I was willing to do anything.”

Three weeks later, Linda got a job tagging clothes in one of Goodwill’s downtown Nashville warehouses. After seven months, she was promoted to assistant supervisor in the warehouse. “I love helping people and encouraging people, and this job allowed me to do just that.”

Linda’s second promotion and current position allows her to help even more people. As a Goodwill job coach, she travels to different locations and works one-on-one with Goodwill clients who have a disability. “It is such a rewarding job,” she said with a smile. “When they master a task, I get excited, too.”

Linda said working for Goodwill has changed her life. “It has restored my faith and given me courage,” she said. “I can get up every morning with a smile on my face because I have a job that I love.”

Watch Linda’s Story:

Mission in HD: Goodwill Turning Channel On Analog TV Donations

Tv_Web-Page_GraphicMany of us can still recall the days when it was necessary to carefully turn a dial on your television or adjust the antenna to tune in some stations and get a clear picture.

For decades, the donation of these analog TVs to Goodwill filled our stores with useful merchandise and funded our mission of changing people’s lives through the power of work. The declining demand for these analog TVs, the increasing volume of donated analog televisions to Goodwill and the sky-rocketing costs to recycle them have forced us to adjust our policy on the acceptance and sale of older televisions.

Starting Nov. 30, 2014, Goodwill Industries of Middle Tennessee will no longer accept donations of older televisions – picture tube, wooden console or projection televisions at our stores or donation express centers in middle and west Tennessee.

We will continue to accept working flat-screen televisions (such as LCD, LED and plasma models). Also, as the supply of these older televisions diminishes, we will no longer sell them in our 34 stores.

Their sale — and sales of other donated goods — provides employment and training opportunities for people with disabilities and others who have trouble finding and keeping jobs.  So far this year, Goodwill has placed more than 6,800 people in jobs across middle and west Tennessee. For those seeking to recycle older model TVs after Nov. 30, we suggest contacting your local municipal or county solid waste department for more information or visiting our website, giveit2goodwill.org for a referral list. We appreciate your understanding of this policy and your continued support of Goodwill Industries and its mission.

For a list of recycling centers that may take your old picture tubes: Go Here

Marvelous’s Story

Blog_Post_Marvelous-215x215After a car accident left her with serious injuries to her back, knee, ankle and foot, doctors told Marvelous she would never walk again. “I spent four months in a hospital bed,” she said. “My foot was shattered, but I was determined to prove my doctors wrong, and I did.”

Marvelous would continue to push herself. A year after the accident, she accepted a position as a dietary cook at a nursing home, but after 13 years, she had to leave the job she loved. “I could no longer do the heavy lifting the job required because I was in so much pain,” she said. “Arthritis had set in.”

Marvelous had a hard time finding another job that would meet her needs. After six months of unemployment, she moved from Indiana to Tennessee to live with her daughter and granddaughter. “I went through struggles, but my daughter was there to help me.”

When Marvelous stopped by the Goodwill Career Solutions center in Clarksville, she had been out of work for three years. “I never gave up. I was determined to find a job.”

Her determination paid off. Goodwill offered Marvelous a job as a clothing processor at the Clarksville store on Ft. Campbell Boulevard. She was excited to get a job offer, but concerned she wouldn’t be able to do the job. “I didn’t think I would make it through one day.”

Now, seven years later, Marvelous is still going strong. “Goodwill gave me a chance to work again, and I am grateful for that,” she said. “I love my job, and I love my Goodwill family.”

Watch Marvelous’s Story:

Richard’s Story

Blog_Post_Richard-215x215Richard had spent most of his life changing tires on tractor trailers. After a while all that heavy lifting took a toll on his body. “I have a bad disk in my back, and I just couldn’t do the job anymore,” he said.

Over the next several months, Richard applied for dozens of jobs, and he even landed a few interviews, but nothing ever panned out. “I was unemployed for almost a year,” he said. “We got behind on our bills and were just days from losing our home.”

Richard was about to give up when he received a job offer from Goodwill. Today, he spends his days greeting our donors at the Smyrna drive-thru location on Presidents Place. “I’ve been with Goodwill for five years now, and I love it,” he says. “I have regular donors that stop by just to see me.”

Richard said he is grateful to Goodwill for giving him an opportunity to work again. “If it weren’t for Goodwill, I would probably be out on the street,” he said. “Goodwill has added stability to my life. I can now pay my bills and take care of my wife.”

During his year of unemployment, Richard was looking for a job that would pay the bills. Today he’s happy he found something much more than that. “It makes me feel good to work for an organization like Goodwill,” he says. “I love my job, and I love Goodwill.”

Watch Richard’s Story: